Terms of Service

Last Updated: June 1, 2025

1. Introduction

Welcome to InStoore. These Terms of Service ("Terms") govern your use of our website located at www.instoore.com (the "Service") operated by InStoore Inc.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Use of the Service

2.1 Account Registration

In order to use certain features of the Service, you must register for an account with us and provide certain information about yourself as prompted by the account registration form.

You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information.

2.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password.

3. Marketplace Policies

3.1 For Buyers

When you make a purchase on InStoore, you agree to:

  • Pay the full price for items as listed plus any applicable delivery fees
  • Provide accurate delivery information, including precise location coordinates when required
  • Confirm receipt of goods in a timely manner
  • Communicate respectfully with merchants
  • Leave honest and fair reviews
  • Accept the terms and conditions of the website by clicking "I Accept" when prompted

3.2 For Store Owners

When you sell products or services on InStoore, you agree to:

  • Provide accurate descriptions and pricing for all items
  • Maintain adequate inventory of listed items
  • Process and fulfill orders promptly
  • Handle customer service inquiries professionally
  • Comply with all applicable laws and regulations regarding the sale of your products
  • Keep your store information up to date, including city, category, and contact details
  • Respect user privacy and handle customer data in accordance with our Privacy Policy

4. Payments and Fees

InStoore charges store owners a service fee for transactions completed through our platform. Buyers are not charged any additional fees beyond the listed price and applicable delivery fees.

All payments are processed securely through our payment partners. We do not store credit card information on our servers.

Delivery fees may vary based on the origin city of the store and the destination city of the buyer. These fees are calculated at checkout and clearly displayed before order completion.

5. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of InStoore and its licensors. The Service is protected by copyright, trademark, and other laws of both Morocco and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of InStoore.

6. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.

7. Limitation of Liability

In no event shall InStoore, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. By using InStoore, you consent to our use of cookies in accordance with our Cookie Policy. Essential cookies are necessary for the website to function properly and cannot be disabled. You may manage your preferences for non-essential cookies through your browser settings.

We use the following types of cookies:

  • Essential cookies: These include session_id and terms_accepted cookies that are necessary for the website to function properly.
  • Functionality cookies: These include preferred_city, preferred_category, store_email, and recently_viewed cookies that remember your preferences and enhance your experience.

For more information about how we use cookies, please see our Cookie Policy.

10. Location-Based Services

InStoore offers location-based services to enhance your shopping experience. By using our platform:

  • You agree that we may collect and store your preferred city and category preferences
  • When placing orders, you may be required to provide specific location coordinates for delivery purposes
  • Store owners can view analytics about visitors from different cities
  • Your location preferences will be stored for 90 days to personalize your experience

You can manage your location preferences by clearing cookies or selecting a different city manually.

Contact Us

If you have any questions about these Terms, please contact us:

  • By email: terms@instoore.com
  • By phone: +212 522 123 456
  • By mail: InStoore, 123 Business Street, City Center, Casablanca, Morocco